The first thing to remember about pottery is that it is made of clay. While clay has been used since the civilization of man - it is breakable. However, we still use pottery that is 20 to 30 years old. With care and proper use, you can enjoy your pottery for years too.
With proper usage (see tips below) we will replace your pottery within the first 3 months, with shipping being the customer's responsibility. Dropping it doesn't count. If it breaks in shipping, a claim must be made with your local post office first. Finally, we still get asked about lead content. In over 40 years of working in pottery, I have never used lead in glazes. We mix our own glazes and would not risk contaminating ourselves, our employees, or our valuable customers. We love our work and like talking about it. If you have other questions, please feel free to contact us by phone at (573) 221-6960 or by email at email@example.com.
Color Variations will occur from one kiln firing to another. There are so many factors to how colors turn out in a firing.
For inquiries about replacement pieces (if applicable) we must receive a photo of said piece, with statement attached, via email listed in above statement
Tips to help you enjoy your pottery:
• Treat pottery with care. Don't bang against counter-tops, nor when loading dishwashers or storing in cabinets.
• The biggest pottery stressor is temperature extremes. Never put anything frozen on pottery to heat in oven! Never put cold pottery from fridge to hot oven. Always start at room temperature.
• MICROWAVES!!!! We no longer recommend our pieces for microwave use!! The wattage on microwaves these days are so strong the pottery can't handle being heated up so quickly. USE AT YOUR OWN RISK. WE WILL NOT REPLACE ITEMS LOST DUE TO MICROWAVE USE!!
It is VERY important to understand that broken pottery is SHARP and you must use extreme caution when handling and disposing.